How to manually claim vision insurance benefits

You can process your claim manually with your provider after your glasses or contact lenses have shipped and you receive your shipping confirmation with the full receipt. After your order has shipped, the receipt, as well as an easy pre-populated insurance submission form, will also be available in My Orders under the corresponding order details.

Additional details for your submission to your insurance provider are as follows:

• Supplier name: Kits.com
• Tax Id #: 980-673-619
• Supplier phone number: 1-888-416-3461
  Supplier phone number: 1-866-982-5367
• Supplier email address: [email protected]
• Supplier address: 1120 Yew Ave, Blaine, WA, 98230
• Proof of purchase: After your order has shipped, the receipt, as well as an easy prepopulated insurance submission form, will be available in My Orders under the corresponding order details.
  
  

My FSA or HSA credit card didn't work, what now?

We do accept FSA (flexible spending) and HSA (health spending) credit cards as payment during the regular checkout process.

If you tried to use a FSA or HSA card on our website and it did not go through, please try calling the number on the back of the card. Let them know you are in the process of placing an order for prescription eyewear or contact lenses and that these are a medical device. This process is sometimes done to verify that you are using your card to purchase approved products.

They will then allow the system to accept your next transaction on our website. Alternatively, you can use a regular credit card to pay and we can provide you with the information required for reimbursement as outlined above.